If you encounter any issues with our service or products, you can reach us at: hello@taupcases.com or use the chat and we will get back to you as soon as possible.

We accept all major payment methods, including PayPal, Visa, Mastercard, AMEX

Mistakes sometimes happen! If you’ve received the wrong item, please get in touch with our customer service team at hello@taupcases.com and we will advise you on what to do before sending you the correct item.

Check the status of your order in the tracking system to see the status of your parcel. If the parcel has reached your country, you can contact your local postal office for more information. Only business days are counted towards. Production of your order does not account for the shipping period, so the delivery timeframe can be longer than expected. Example: You placed an order on Friday, March 1st. Processing your order will take 1-3 business days. Estimated delivery time is 5-10 business days. If the shipment gets lost, the courier has up to 10 additional business days to find the parcel. Your maximum estimated delivery time is Friday, March 29th. If the maximum time has elapsed and the status is unclear - Contact us at hello@taupcases.com we will be happy to help.

We are currently offering FREE worldwide shipping.

We deliver worldwide.

Unfortunately, we can’t control custom and import charges as these are added once an item arrives at its destination. These charges vary from country to country, so we advise that you check what they might be before placing your order, so you don’t get any unwanted surprises!

Standard Shipping (USA, Germany): 2-8 business days* Standard Shipping (European Countries): 5 - 10 business days Standard Shipping (UK): 2-8 business days Standard Shipping (Australia): 2-8 business days Standard Shipping (Asian Countries): 3-10 business days Standard Shipping (Rest of the World): 10-30 business days Please keep in mind that the shipping time doesn't include the production time and times of delivery can be affected by the busy seasons such as Christmas or other holidays, which may cause a slight delay. *Huawei and Xiaomi phone case models, Tablet Cases, and Macbook Cases ship from our warehouse in Europe. Please allow 8-14 business days for delivery.

Please contact us at taupcases@gmail.com and provide: Order number Detailed description of the problem Attach images or video of the faulty product with a clearly visible problem This information will help us to resolve your problem faster.

Merchandise must be returned or exchanged within 30 days of the order date. If you need a different product, please return the original item for a refund (if eligible) and place a new order. For more information visit our return policy.

Our Tough phone cases fit the following models: iPhone: iPhone 15 Series, iPhone 14 Series, iPhone 13 Series, iPhone 12 Series, iPhone 11 Series, iPhone X, iPhone XR, iPhoneXS, iPhone XS Max, iPhone 8 Series. Samsung: Samsung S24 Series, Samsung S23 Series, Samsung S22 Series, Samsung S21 Series, Samsung S20 Series, Samsung S10 Series. Google Pixel: Gogle Pixel 8 Series, Gogle Pixel 7 Series, Gogle Pixel 6 Series, Gogle Pixel 5 5G. Please feel free to send us a message if your phone model is not above, we may be able to offer a phone case for your device.

Our Tough cases are made of a dual-layer product for extra durability. The Tough’s outer case is made from impact resistant polycarbonate with an inner TPU liner for added drop protection.

Our cases are design by our founder, Lucia Pickett. She has been a designer for over 10 years working in advertising agencies and corporate. She is highly passionate about the latest trends in fashion and style and takes pride of every case she designs. Our cases are manufactured in Korea with TAUP Quality Control supervision. The product is designed, in Miami, USA.

All TAUP cases use the highest-quality materials in the market. Plastics are equipped with UV-resistant features. Cases will still react to objects they come in contact with. Dirt and wear and tear from daily use is to be expected. We recommend cleaning the case regularly or cleaning any stains immediately. You can use a mild soap or dishwashing liquid mixed with warm water. Gently scrub the case with a soft cloth or sponge without putting any pressure. Rinse thoroughly with water and allow it to dry completely before putting it back on your phone. We recommend avoiding any harsh chemicals, alcohol, disinfectant wipes or abrasive cleaners as they could damage the print of the case.

Yes, all our cases work with wireless charging. We also offer MagSage Cases that works with Apple MagSafe devices.

Thank you for your interest in collaborating with us! If you’re a professional lifestyle and fashion content creator and would like to collaborate with us, contact us at hello@taupcases.com. Please, include in your email the following: Your name or client's name, Location Your Instagram and/or TikTok user name Number of Instagram and/or TikTok followers Why woudl you like to collaborate with TAUP Do you already have a collaboration idea in mind? Media kit if you have one Email address We will get back to you as soon as possible.

If you are a designer or an artist and would like to collaborate with us in the creation of a collection, please reach us at hello@taupcases.com. Please, include in your email the following information: Name Portfolio Do you already have an idea in mind? Instagram and/or TikTok account if you have one Email