Shipping Policy

Last Updated: September 24, 2024

At TAUP, we strive to provide you with the best shipping options, no matter where you live. We ensure that your order is delivered on time and in excellent condition.

Please allow 3 - 5 business days for production. Our commitment to mindful consumption means we only produce what is sold (made on demand). This approach is essential for the environment as it reduces unnecessary waste. Be aware that our shipping times are in addition to the production period.

Your order will be delivered via your local postal services.

1. Order Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

Standard Shipping (USA, Germany): 2-5 business days*
Standard Shipping (European Countries): 5 - 10 business days
Standard Shipping (UK): 2-3 business days
Standard Shipping (Australia): 2-8 business days
Standard Shipping (Asian Countries): 3-10 business days
Standard Shipping (Rest of the World): 10-30 business days

3. Shipping Rates

We provide free shipping worldwide

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking link. You can use this link to track the progress of your order.

5. Handling Issues

If you receive a damaged item or your order is lost during transit, please get in touch with our customer service team at hello@taupcases.com. We will work with you to resolve the issue promptly.

6. Contact Us

If you have any questions or concerns about our shipping policy, don't hesitate to get in touch with us at hello@taupcases.com

Thank you for shopping with TAUP!

*Huawei and Xiaomi phone case models, Tablet Cases, and Macbook Cases ship from our warehouse in Europe. Please allow 8-14 business days for shipping.